Terms of Service

Service Time

Due to our large service area and number of jobs we cannot guarantee an arrival time. However, if you contact us on the day of your service we can give you an estimated time of arrival.

Trees

Maintenance service includes pruning trees six feet off of the ground. Thinning, trimming above six feet or fertilizing may be available for an additional fee upon request; please discuss this before your service date so we can be prepared.

Bushes

Maintenance service includes trimming bushes as needed. If you would like all bushes trimmed every visit we can discuss an arrangement. Removing bushes may be available for an additional fee.

Grass

Maintenance service includes mowing and edging grass on every visit. Re-seeding and fertilizing can be done at an additional fee.

Winter Grass

Standard maintenance service does not include winter seeding however it may be available upon request for an additional fee between mid-October to mid-November.

Watering

We are not responsible for watering plants but may be able to assist you upon request.

Irrigation

We are not responsible for maintaining irrigation systems. If you need your irrigation inspected please let us know and we can schedule it - there may be an additional fee. Leaks, valves and broken sprinklers replacement or repair is subject to availability at an additional fee.

Gravel/Dirt

Standard service includes raking gravel and dirt as needed.

Pets/Gates

All pets must be indoors and the gate to access the back yard must be unlocked on your service day. If we arrive to your property and cannot service the back yard due to a pet in the yard or a locked gate we will only maintain and charge for the front yard. Maintenance of the back yard will have to be rescheduled. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard therefore you agree to accept our service with this in mind. We are not responsible for lost or injured pets.

Damage to Obstructions

We ask that things such as toys, trampolines or any other items that may obstruct our work should be out of the way. If we have to move the items ourselves we are not responsible for any damage to said items.

Holidays

We do not operate on any major holidays.

Skipping Scheduled Maintenance

Clients may skip a scheduled visit but must reschedule the visit within 1 week of the scheduled visit so that your yard stays in the same maintained state. Anything service gap longer than 1 week may require a new consultation.

Herbicides

Our weed killer spray contains a colored indicator dye that helps us to see where we are spraying. The dye should fade away within a few days on its own and can be easily washed off with water.

Pets and Herbicides

We are not responsible for any harm to your pet. We use pet-safe products however we cannot guarantee your pet will not have a reaction. If your pet experiences any symptoms of sickness please consult a veterinarian. If you would not like your yard sprayed you must inform us ahead of time.

Cancellations

You may cancel your service with us for any reason, without a cancellation fee. However, please note, if you do not give us enough advance notice we reserve the right to charge a $20 inconvenience fee.

Rain

We always try to finish our scheduled service, even on rainy days. If we are unable to complete your service due to a heavy rain all day, we will reschedule your service as soon as possible.

Billing

All invoices will be emailed to the email address we have for you on file. We do not offer paper billing.

Payment

For your convenience payment for services can automatically be billed to a debit or credit card the day of your service. If you prefer to pay by cash or check you may do so at the time of service, however a credit card may be required at the time the service is scheduled. In the event that either cash or a check is not received at the time of service, the card on file will be charged for the completed service. Bounced checks and chargebacks on card payments may incur an additonal fee of up to $30.

Declined Cards

In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, the next service will be put on hold until we are able to reach you. If you contact us to resolve the billing issue before the next scheduled service then service will proceed on the normal schedule.

Satisfaction Guaranteed

We guarantee a quality service. If you are not completely satisfied with your service please contact us within 5 business days so we can fix the problem at no additional charge. If additional work is required that we did not anticipate in the consultation we may ask for additional payment. If you do not contact us about any issues within a reasonable time frame we can no longer verify responsibility for the problem.

Credit Card On File

We may require that we have a credit card on file for any service.